Frequently Asked Questions
Have questions? We’ve got answers. Whether you're wondering about shipping times, product care, returns, or how our handcrafted designs are made, this page is here to help. Below, you’ll find quick answers to our most commonly asked questions so you can shop Per Lei New York with confidence. Still need help? Don’t hesitate to reach out—we’re always happy to assist.
General
Visit our retail shop Local Assortment at 436 Main St, Beacon NY. Directions
Visit our retail shop Local Assortment at 436 Main St, Beacon NY. Directions
Get 10% off when you join our email list. (link) We offer free shipping on orders over $150.
Get 10% off when you join our email list. (link) We offer free shipping on orders over $150.
For wholesale inquiries, reach out to owner Rebecca Bannon at wholesale@perlei-newyork.com. Find out more about stocking our products on our wholesale page.
For wholesale inquiries, reach out to owner Rebecca Bannon at wholesale@perlei-newyork.com. Find out more about stocking our products on our wholesale page.
The best way to reach us is by email at contact@perlei-newyork.com. You may also send us a message on our Contact page.
The best way to reach us is by email at contact@perlei-newyork.com. You may also send us a message on our Contact page.
You can expect to hear from us in 1-3 business days. Thanks for supporting our small women-owned shop!
You can expect to hear from us in 1-3 business days. Thanks for supporting our small women-owned shop!
Orders
Processing for your online order takes 1-3 business days.
Processing for your online order takes 1-3 business days.
Please email within 1-3 business days with any changes to your order. If your order has already been processed, we will have to start a return process.
Please email within 1-3 business days with any changes to your order. If your order has already been processed, we will have to start a return process.
When an item is in pre-order, we will ship when they are back in stock. You will receive an alert and tracking number when your product starts shipping.
When an item is in pre-order, we will ship when they are back in stock. You will receive an alert and tracking number when your product starts shipping.
Please email us at contact@perlei-newyork.com with your situation and we will work with you to fix the problem as best as we can!
Please email us at contact@perlei-newyork.com with your situation and we will work with you to fix the problem as best as we can!
Shipping
We offer free shipping on orders over $150 to addresses within the contiguous United States (lower 48 states).
We offer free shipping on orders over $150 to addresses within the contiguous United States (lower 48 states).
We do not offer international shipping at this time.
We do not offer international shipping at this time.
Email us at contact@perlei-newyork.com to update your shipping address. We process orders within 1-3 business days so reach out as soon as possible.
Email us at contact@perlei-newyork.com to update your shipping address. We process orders within 1-3 business days so reach out as soon as possible.
436 Main Street
Beacon, NY 12508
436 Main Street
Beacon, NY 12508
Please check with your USPS delivery person and nearby neighbors to see if the package was accidentally delivered to the wrong address. We've seen instances where packages were marked as delivered but arrived a day or two later.
Please check with your USPS delivery person and nearby neighbors to see if the package was accidentally delivered to the wrong address. We've seen instances where packages were marked as delivered but arrived a day or two later.
Returns & Exchanges
We have a 14-day return policy. To start a return, contact us at returns@perlei-newyork.com for instructions on how and where to send your package. View our Returns & Refunds policy.
We have a 14-day return policy. To start a return, contact us at returns@perlei-newyork.com for instructions on how and where to send your package. View our Returns & Refunds policy.
We accept returns at our retail shop, Local Assortment at 436 Main St, Beacon NY.
We accept returns at our retail shop, Local Assortment at 436 Main St, Beacon NY.
We accept returns on all products except items marked “final Sale” or orders purchased at 30% off or more.
We accept returns on all products except items marked “final Sale” or orders purchased at 30% off or more.
Customers are responsible for any return shipping costs. We do not charge return or restocking fees.
Customers are responsible for any return shipping costs. We do not charge return or restocking fees.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Product Details and Care
Each Per Lei New York piece is handcrafted in small batches, making every item truly one of a kind. You may notice slight variations in color and weave—these natural differences are part of what makes our collection special. While our artisan partners work hard to ensure consistency, the color may vary slightly from batch to batch.
Each Per Lei New York piece is handcrafted in small batches, making every item truly one of a kind. You may notice slight variations in color and weave—these natural differences are part of what makes our collection special. While our artisan partners work hard to ensure consistency, the color may vary slightly from batch to batch.
We're passionate about environmental sustainability — our leathers are byproducts of the meat industry that would otherwise go to waste. Leather is currently the best way to up-cycle hides and skins from the meat industry; every year the leather industry converts around 7.3 million tons of hides that otherwise would go to landfill. Leather is so versatile that it is used in a range of products from soft gloves to footwear, and from long lasting furniture and automotive seating to contemporary clothing.
We're passionate about environmental sustainability — our leathers are byproducts of the meat industry that would otherwise go to waste. Leather is currently the best way to up-cycle hides and skins from the meat industry; every year the leather industry converts around 7.3 million tons of hides that otherwise would go to landfill. Leather is so versatile that it is used in a range of products from soft gloves to footwear, and from long lasting furniture and automotive seating to contemporary clothing.
For minor spills or stains, gently blot the area with a damp (not wet) cloth immediately. Avoid harsh chemicals or excessive moisture. Regularly dust your bag with a soft cloth to remove surface dirt and debris. Keep your bag in its dustbag while not in use to protect it from dust and scratches.
For minor spills or stains, gently blot the area with a damp (not wet) cloth immediately. Avoid harsh chemicals or excessive moisture. Regularly dust your bag with a soft cloth to remove surface dirt and debris. Keep your bag in its dustbag while not in use to protect it from dust and scratches.
Spot clean with a well rung out damp cloth as needed, allowing plenty of time for the straw to dry. With dyed straw, color bleeding can occur when wet. Keep out of direct sunlight to avoid fading. We recommend stuffing your straw bag when not in use to maintain its shape. You can use a hand steamer to re-shape if necessary.
Spot clean with a well rung out damp cloth as needed, allowing plenty of time for the straw to dry. With dyed straw, color bleeding can occur when wet. Keep out of direct sunlight to avoid fading. We recommend stuffing your straw bag when not in use to maintain its shape. You can use a hand steamer to re-shape if necessary.
For dyed bags, avoid wearing with light colored garments or fabrics.
For dyed bags, avoid wearing with light colored garments or fabrics.
Here you can place an explanation or answer to the question.
Here you can place an explanation or answer to the question.
Still need assistance?
If you didn’t find what you were looking for, reach out to our team. We’re here to help and will get back to you as soon as possible.